Petroperú promotes better service and safety standards at stations affiliated with Petrored

Petroperú continues to strengthen service and safety standards at its Petrored-affiliated service stations nationwide through training programs for owners, managers, and operational staff. This time, 95 network representatives enhanced their knowledge of customer service, operational safety, and fuel quality, aiming to provide a safer and more reliable experience for consumers.

During the training, participants deepened their understanding of the importance of customer experience at service stations as a differentiating factor in an increasingly competitive market. In this context, the need to provide timely, courteous, and efficient service that contributes to strengthening customer satisfaction and loyalty was emphasized.

Topics covered included the identification of security features on banknotes and coins, presented by a specialist from the Central Reserve Bank of Peru (BCRP); the proper use of fire extinguishers and emergency response; the characteristics and quality standards of the fuels sold by Petroperú; and service protocols designed to guarantee safe and reliable service. The importance of strengthening best practices such as customer reception, fuel dispensing, and service closure was also highlighted, as these moments directly influence customer perception.

Through these training sessions, Petroperú reaffirms its commitment to continuous improvement, strengthening a safety culture, and promoting service standards that contribute to a positive experience for consumers at Petrored-affiliated stations nationwide.

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